Primary Responsibilities Skip to main content
Wilkinson Student Center
Guest Services

Primary Responsibilities

Safety and Liability

Although not trained in emergency rescue or advanced first aid, GuestServices staff members are aware of the proper and most efficient channels by which injured persons can receive the assistance they need including ambulance, police, and fire. Staff members will not treat or diagnose injuries. In life-threatening situations, if they are properly certified to do so and no one else is available, staff members may administer CPR until the EMS arrives. Any other first aid will be performed by the EMS.

Incidents that occur in the WSC are reported to the After-hours BuildingCoordinator who is responsible for the overall safety of all patrons, employees, staff, and physical facilities of the WSC after hours.

Dress and Grooming Standards

Under the direction of the Dean of Students, Guest Services oversees adherence of the Dress and Grooming Standards at events. The following guidelines have been prescribed by the Honor Code Dress and GroomingStandards:

Women

A clean and well-cared-for appearance should be maintained. Clothing is inappropriate when it is sleeveless, strapless, backless, or revealing; has slits above the knee; or is form-fitting. Dresses, skirts, and shorts must be knee-length or longer. Hairstyles should be clean and neat, avoiding extremes in styles and colors. Excessive ear piercing (more than one per ear) and all other body piercing are not acceptable. Shoes should be worn in all public campus areas. (http://saas.byu.edu/catalog/2011-2012ucat/GeneralInfo/HonorCode.php)

Men

A clean and well-cared-for appearance should be maintained. Clothing is inappropriate when it is sleeveless, revealing, or form-fitting. Shorts must be knee-length or longer. Hairstyles should be clean and neat, avoiding extreme styles or colors, and trimmed above the collar leaving the ear uncovered. Sideburns should not extend below the earlobe or onto the cheek. If worn, mustaches should be neatly trimmed and may not extend beyond or below the corners of the mouth. Men are expected to be clean-shaven; beards are not acceptable. Earrings and other body piercing are not acceptable. Shoes should be worn in all public campus areas.http://saas.byu.edu/catalog/2011-2012ucat/GeneralInfo/HonorCode.php)

Guest Services staff undergoes several trainings on how to effectively enforce these standards during events. Any situations that arise are dealt within an efficient, proper and polite manner.

Crowd Control

Guest Services staff can be strategically deployed to help prevent overcrowding and inconveniences for patrons at busy events. Staff may also be placed in locations to help maintain control of large crowds at dances, concerts, sporting events, and other events with a large attendance. Staff members encourage safety by all participants at events.

Fire Code regulations are always a concern with large crowds. Guest Services staff will encourage adherence to these regulations by monitoring entrances, exits, stairways, and aisles, and will help evacuate the building in case of fire or other emergencies.

Guest Services Staff are NOT police officers and are not trained nor authorized to physically restrain persons from traversing into ticketed areas, playing fields, stages, etc. In such instances, the Guest Services staff will contact the proper authority to remove such individuals.

Cash Handling

Guest Services Staff work with an accounting specialist who trains them to properly handle cash funds in conjunction with ticket sales and change, reconciliation, and the security of funds.

Sporting Events (Intercollegiate and Extramural)

Guest Services may be hired by the Athletic Department to work different athletic events. The Athletic Department event coordinator, cooperating with a Student Supervisor, will organize and supervise other staff members during the event to fulfill the following responsibilities:

  • ticket sales
  • admission
  • monitoring reserved and ticketed seating
  • ushering
  • VIP hosting
  • monitoring the safety and security of facilities, patrons, and participants

Dances/Concerts/Cultural Events

At dances, concerts and other cultural events, Guest Services acts primarily as a customer service and safety entity. While also managing ticket sales, crowd control, and monitoring Dress and Grooming Standards, Guest Services staff members will greet and welcome patrons to the events thereby creating a more amicable atmosphere at the event. To help maintain a safe environment during these events, Guest Services staff will encourage safe participation by encouraging patrons to avoid:

  • lifting of others onto shoulders
  • standing on chairs
  • performing dangerous and unsafe maneuvers (flips, etc.)
  • violent dancing (“moshing” or intentionally colliding with another)
  • removing shoes
  • elicit or provocative dancing
  • standing in aisles or blocking exits

Shuttles

Guest Services attendants have completed the Van Driving Course required for any faculty, staff, or student who needs to drive the BYU 12 or 15 passenger vans.

BYU departments may request a driver for a BYU vehicle to various destinations. This is not an on-call taxi service, but rather a service that is offered to help save money as well as facilitate groups to and from different locations.

Miscellaneous Events

Occasionally there may be an event that does not fall under one of the previous categories. Upon the approval of the Guest Services Manager, GuestServices may be employed to work at miscellaneous activities or perform other various tasks for different departments.